01About this policy
This Privacy Policy explains how Jazzy Fern ("the business", "we", "us", or "our") collects, uses, stores, and discloses personal information when you use our mobile applications, website, and digital artwork products (together, the "Service").
Jazzy Fern is operated as a sole trader based in Queensland, Australia. By downloading our apps or using any part of our Service, you agree to the practices described in this policy.
This policy is intended to comply with:
- The Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
- The EU General Data Protection Regulation (GDPR) and UK GDPR
- The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
- Other applicable state and international privacy laws
02Who we are
Jazzy Fern is developed and operated by an individual sole trader based in Queensland, Australia. We build affordable subscription apps for everyday people and create original digital artwork sold through our Etsy shop.
For privacy enquiries, contact us at:
If you are located in the EU or UK, we are the data controller for personal information we collect about you.
03What information we collect
Information you provide
| Information | Why we collect it |
|---|---|
| Email address | Account creation, login, and support communication |
| Password (stored as a one-way hash — we cannot read your password) | Account authentication |
| Name or display name | Shown within your account |
| Content you create in the app | To provide and sync the core app functionality |
| Support messages | To respond to your enquiries |
We do not collect your date of birth, phone number, physical address, payment card details, or government identifiers.
Information collected automatically
| Information | Purpose |
|---|---|
| Device type, OS version, and app version | Troubleshooting and compatibility |
| Basic aggregated usage data | Understanding which features are helpful |
| Subscription status (active or inactive) | Verifying your access level |
04How we use your information
We use your personal information only for the following purposes:
- Account management — creating and authenticating your account and processing deletion requests.
- App functionality — providing the features you use and syncing your content across devices.
- Subscription management — verifying your subscription status so the app provides the correct features. Payment processing is handled entirely by Apple or Google; we never see your payment details.
- Customer support — responding to enquiries you send us by email or through the support form.
- Service improvement — understanding which features are used so we can improve our apps.
- Security and fraud prevention — protecting the integrity of accounts and our service.
We do not use your information for advertising, profiling, or sale to third parties.
05Subscriptions & billing
Jazzy Fern apps use subscription billing processed entirely by Apple (App Store) or Google (Google Play). We do not process or store your payment card details ourselves.
Your subscription status — active or inactive — is shared with our servers solely to determine which features you can access. To manage, pause, or cancel a subscription:
- iPhone/iPad: Settings → your name → Subscriptions → Jazzy Fern
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Jazzy Fern
07Data storage & security
Where your data is stored
| Data type | Location |
|---|---|
| Account credentials | Encrypted on our backend server (password stored as one-way hash only) |
| Subscription status | Our backend server (cloud-hosted) |
| App content you create | [To be confirmed based on app architecture] |
International transfers: Our backend servers may be hosted outside Australia. If you are located in the EU, UK, or Australia, your account data may be transferred to and stored in servers in another country. We rely on standard contractual clauses and the data processing terms of our hosting providers for these transfers.
Security measures
We use industry-standard security practices including:
- Passwords stored as one-way hashes (irreversible)
- Encrypted communications (TLS) for all data in transit
- Access controls limiting who can access your data
Despite these measures, no system is completely secure. We encourage you to use a strong, unique password for your Jazzy Fern account.
08Data retention
| Data | Retention period |
|---|---|
| Account credentials and subscription status | Retained while your account is active. Deleted within 30 days of account deletion. |
| Support messages | Retained for up to 2 years for reference, then deleted. |
| Aggregated usage data | Retained indefinitely in anonymised form only. |
09Account & data deletion
You have the right to delete your account and all associated personal data at any time. There are two ways to do this:
Option 1 — In the app
Open the app and go to Settings → Account → Delete Account. Confirm when prompted. Your account and all associated data will be permanently removed from our servers within 30 days.
Option 2 — By email
Email us at with the subject line "Delete my account". Include the email address registered to your account. We will confirm deletion and complete the process within 30 days.
10Your rights
All users
You can delete your account at any time as described in section 09 above.
Australian users — Privacy Act 1988
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Complain to us about a privacy breach, and to escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
EU and UK users — GDPR / UK GDPR
You have the right to:
- Access your personal data (Article 15)
- Rectification of inaccurate data (Article 16)
- Erasure — "right to be forgotten" (Article 17) — exercise this by deleting your account (section 09)
- Restriction of processing (Article 18)
- Data portability (Article 20)
- Object to processing (Article 21)
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with your local supervisory authority
Our legal basis for processing your personal information is:
- Contract performance — processing your account data is necessary to provide the service you signed up for.
- Legitimate interests — security monitoring and service improvement, balanced against your privacy interests.
- Consent — where you have explicitly opted in to optional features.
California users — CCPA / CPRA
California residents have the right to:
- Know what personal information we collect and how it is used
- Delete personal information we hold about you
- Opt out of sale — we do not sell personal information
- Non-discrimination — we will not discriminate against you for exercising your rights
To exercise any of these rights, contact us using the details in section 14. We will respond within 45 days (CCPA) or 30 days (GDPR / Australian Privacy Act).
11Children's privacy
Jazzy Fern apps are not directed at children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
12Third-party services
Jazzy Fern integrates with the following third-party services, each with their own privacy policy. We will update this table with specific providers before publishing.
| Service | Purpose | Privacy Policy |
|---|---|---|
| Cloud hosting provider | Backend server and account data | |
| Subscription management | In-app subscription handling | |
| Apple App Store | iOS billing | apple.com/legal/privacy |
| Google Play | Android billing | policies.google.com/privacy |
| Email delivery provider | Account and support emails | |
| Etsy | Digital artwork sales | etsy.com/legal/privacy |
13Changes to this policy
We may update this policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this document and, where appropriate, through an in-app notification. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
Because this policy is hosted on our website and linked from within our apps, you can always find the current version at jazzyfern.com/privacy. This approach means we can update the policy immediately if required by law, without needing an app update.
14Contact us
For privacy questions, rights requests, or complaints:
Email:
Business address: [Your registered business address, Queensland, Australia]
We aim to respond to all privacy enquiries within 5 business days and to complete data deletion requests within 30 days.
Escalation
Australian users: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
EU/UK users: You have the right to contact your local data protection authority. A list of EU supervisory authorities is available at edpb.europa.eu.
California users: For CCPA enquiries, email us at the address above.